Question/Problem Description

Clarifying Information:

Customize Notification Profiles and Rules

Notification profiles define the order in which devices should be contacted for a notification and how much time should lapse between a notification being sent to the next device in the list. By default, your organization populates your account with a set of basic notification profiles.

If your organization allows it, you can customize your notification profiles.  

Notification rules define which notification profile is used to contact users during a notification sent at a specific time of day, day of the week, or holiday period. Notification rules are generally company-wide and you cannot edit them, but you can view the list of rules defined by your organization. 

Customize a Notification Profile

Your organization defines notification profiles that determine the order in which devices should be contacted for a notification. You can modify your default notification profile so that notifications are sent to different devices, or in a different order, or with a different amount of delay time between devices being contacted.

1) Log in to AlertFind, then click My Account from the navigation menu. Your User Overview page appears.

2) Click Notification Profiles from the list of User Editor options. The Notification Profile page lists all of the notification profiles defined by your organization.

3) Select the profile that you want to customize, then click Configure. The Edit Notification Profile page appears. On the left side is the list of all possible devices and delays that you can add to the profile. On the right side is the current list of devices and delays defined for the profile.

4) To add a device or delay to the profile, select or drag it from the list on the left to the list on the right, or double-click a device in the left column to add it to the list in the right column.

5) To remove a device or delay from the profile, select it in the right list and click Remove.

6) Click Save to save the customized profile. The profile now shows the label (User Configured) in the Notification Profile list.

Reset a Notification Profile

You can reset a customized notification profile to use the default settings used by your organization.

1) Log in to AlertFind, then click My Account from the navigation menu. Your User Overview page appears.

2) Click Notification Profiles from the list of User Editor options. The Notification Profile page lists all of the notification profiles defined for your account. Any profiles that you have customized show the label (User Configured) in the Notification Profile list.

3) Select the configured profile that you want to reset to company defaults, then click Reset.

4) Confirm that you want to reset the profile. The profile is returned to the company defaults, and the (User Configured) label disappears from the Notification Profile list.

View Notification Rules

Notification rules define which notification profile is used to contact users during a notification sent at a specific time of day, day of the week, or holiday period. Notification rules are generally company-wide and you cannot edit them, but you can view the list of rules defined by your organization.

1) Log in to AlertFind, then click My Account from the navigation menu. Your User Overview page appears.

2) Click Notification Rules from the list of User Editor options. The Notification Rules page lists all of the notification rules defined by your organization and the notification profile used to deliver notifications sent during those rule periods.